5.2 DSAs' Responsibility

DSAs shall provide a person responsible for complaint handling. DSAs shall make every reasonable effort to ensure that complaints are settled.

5.3 Code Administrator

DSA has appointed a Code Administrator. The Code Administrator shall monitor companies' observance of the Code by appropriate actions. The Code Administrator shall settle any unresolved complaint of Direct Sellers based on breaches of the Code.

5.4 Actions

Actions to be determined by the Code Administrator against a company regarding complaints of a Direct Seller concerning breaches of the Code may include termination of the Direct Seller's contract or relationship with the company, refund of payments, issuance of a warning to the company or its Direct Sellers, or other appropriate actions and the publication of such actions or sanctions.

5.5 Complaint Handling

DSAs shall ensure that complaint is handled within a reasonable time and is free of charge.

5.6 Companies' Complaints

Complaints of a company about another company or a DSA shall be resolved either by the Code Administrator or an independent arbitrator. DSA has defined details of the related procedures.

5.7 Publication

DSA has published the Code and make it known as widely as possible. Printed copies are available free of charge to the public. Note: This Code of Conduct was established by the World Federation of Direct Selling Associations and was adopted by the Direct Selling Association of Hong Kong Ltd.