Sunday, September 28, 2003
6:30pm-9:00pm
Welcome Dinner
Monday, September 29, 2003
8:00am
Registration
8:30am
-
1:00pm
Opening Remarks
Angela Keung
Keynote Speech: The Present State & Future of Direct Selling
Dick DeVos
Direct Selling - A Regulatory Overview: How Direct Selling is Regulated and Managed in Different Markets
Joseph N. Mariano
Daryl M. Plunk
Anuwat Dharamadhaj
Panel Discussion: Government Policies on Consumer Protection
(Moderator :
Sandra Mak
)
Pamela Chan
Stephen Loke
Bharati Marfatia
Panel Discussion: Corporate Governance and Ethics
(Moderator :
Michael Smith
)
Jaw Yi-Long
John Holloway
Gary Sumihiro
1:00pm
-
2:30pm
Luncheon
2:30pm
-
5:30pm
Panel Discussion: Industry Reputation - What Direct Selling Companies Can Do to Earn the Respect, Trust and Confidence They Deserve?
(Moderator :
Andrew Fan
)
Mark Bain
K. K. Chua
Rifana Erni Arjakusumah
Virtues of Self-Discipline and Education of Sales Force
Paul Mak
Shoji Takaya
John Chou
Customer Relationship Management (CRM)
Hogan H. Lee
Akhil Marfatia
7:00pm
-
9:00pm
Dinner Reception
Tuesday, September 30, 2003
8:30am
-
12:30pm
Opportunity and Threats: How to Engage with Local Regulators for New Regulations
Tuan Syed Mestaddin bin Syed Abdullah
Bernie Y. Mercado
Martin Liou
Managing Changes in China
Eva Cheng
Panel Discussion : China's WTO Commitments on Sales Away from a Fixed Location - Its Implementation
(Moderator :
Lee Sands
)
Patrick Powers
Lucille A. Barale
Herbert Ho
Panel Discussion: Opportunities and Challenges for Direct Selling Operations in China
(Moderator :
Yvonne Chan
)
Corey Lindley
Harry Yeung
Yang Qian
Closing Remarks
Leslie R. Roberts
12:30pm
-
2:00pm
Luncheon
